Compass Financial FCU - Frequently Asked Questions

FAQ

To assist you, we have compiled a short list of the most frequently asked questions and answers. We trust that these questions and answers will respond to your concerns.

Q. What are your hours of operation?

A. Monday, Tuesday, & Thursday 9am. to 5pm.
Wednesday 10am. to 5pm.
Friday 9am. to 6pm.

Q. What is the monthly fee for shares (savings) and share drafts (checking)?

A. Share accounts are FREE if you utilize any other Credit Union service or net direct deposit.
Share Draft accounts are FREE with net direct deposit to your account.

Q. Do you have to maintain a minimum balance?

A. A $5.00 minimum balance is required to keep your account active.

Q. Do you place a hold on payroll checks?

A. No - the funds are available in your account immediately. This means you save time as you don't need to cash your check before coming to Credit Union. With direct deposit, you can save even more time by avoiding the need to come to the Credit Union.

Q. Can I have my payroll check deposited directly into my Credit Union account?

A. Yes! Simply contact the Credit Union and/or your payroll department.

Q. I work for a company in Flagler Development that does not participate in the Credit Union at present. Can I still join the Credit Union?

A. Yes - anyone actively working for a company in Flagler Development is eligible to join.

Q. Will I have to close my account at the Credit Union if I leave my job or relocate?

A. Absolutely not. "Once a member, always a member" - for life!

Q. Can my family members join the Credit Union?

A. Yes - immediate family members are eligible for membership. Contact a credit union representative for further details.

Q. How can I check on my Credit Union account after hours?

A. By using Maxine, the Credit Union's Audio Response System. The service is FREE and allows you access to your account 24 hours a day, seven days a week. Call 305-887-8303 or 888-202-2543. More information and complete usage instructions are available online.

Q. Where may I use my ATM card?

A. Anywhere you see the logos displayed on the back of your card. These ATM network logos and several ATM locators are available online.

Q. How long do I have to be a member before I can apply for a loan?

A. There is no waiting period. As a matter of fact, you can become a member, apply for a loan and have an answer within 24 hours. Fill out our online loan application to get started.

Q. Can I join the Credit Union and apply for a loan online?

A. Yes! You can join the Credit Union, apply for a loan, and even order checks online.

Looking for the answer to a different question? Send us email and we will respond to you quickly.

Federally Insured by NCUA to at least $100,000		5 Star Rated By Bauer Financial